Building on 62+ years of experience, CTRNY is well known in the marketplace for our commitment to the highest standard of customer support. Our Professional Services team works with you to ensure a fast and effective implementation experience and reliable, continuous support coverage.

Implementation

Our implementation professionals use industry best practices, we provide an implementation program that starts with full discovery, system configuration, testing, and proper deployment. We provide remote and/or on-site assistance to ensure your CTRNY solution is up and running according to a predefined schedule. This process accelerates your ROI while driving employee acceptance.

Education Services

Start-up Training – CTRNY clients receive start-up training that can be held at your facility, our facility, or on-line via interactive sessions. This allows you to receive that same “live” instructor training but from the comfort of your own desk. The start-up training course instructs key personnel on all system functions and general operating procedures. The result is increased end-user satisfaction and adoption.

Train-the-Trainer Program – CTRNY also offers complete functional training to a team of your employees, who can then train all other appropriate people within you organization.

Comprehensive Support and Maintenance

CTRNY is well renowned in the industry for its superior customer support. We are committed to providing complete and reliable support for all of our software and hardware solutions. Our comprehensive support program provides telephone and on-line coverage to ensure that your solution is consistently supported and maintained.

• Business Hour Support, 8:30 to 5:00 EST.
• Platinum Support, 24x7 support for mission-critical solutions. (Available upon request)

Hosting Services (Software as a Service)

CTRNY offers a comprehensive Managed Services package that provides both traditional and innovative on-demand outsourcing alternatives, which simplifies the responsibilities of IT. Our proven, flexible approach helps assure that you receive improved operational efficiency and a predictable level of support — allowing you to maintain as much or as little control over your IT operations and infrastructure. The result is reduced operational costs an improved business agility.